Terms of Service

1. Acceptance of these terms

These Terms of Service (the "Terms") are a legal agreement between you (the "Agent", "you", or "your") and Into the Flavor Inc., an Ontario corporation operating the CloseFlow platform (the "Service", "we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Data Usage & Retention Policy, which are incorporated by reference. If you do not agree, you must not use the Service.

2. The Service

CloseFlow is a customer relationship and marketing platform designed for licensed Ontario real estate professionals. It provides pipeline and contact management, artificial-intelligence-assisted content drafting, email and SMS communication tools, appointment booking, calendar synchronisation, and related features. We may add, change, or remove features from time to time to improve the Service.

3. Eligibility

To use the Service, you represent and warrant that you:

• are at least 18 years of age;
• are a licensed real estate professional in Ontario, or an authorised member or staff of a licensed brokerage; and
• will use the Service in compliance with the Real Estate and Business Brokers Act, 2002 (REBBA) and the rules of your governing regulator, and with all other applicable laws.

You are responsible for maintaining your real estate licence in good standing while you use the Service.

4. Account registration and security

• You must provide accurate and complete registration information and keep it current.
• You are responsible for all activity that occurs under your account.
• You must keep your credentials confidential and must not share your account. We strongly recommend enabling two-factor authentication.
• You must notify us promptly at [email protected] if you suspect any unauthorised use of your account.

5. Acceptable use

Permitted use. You may use the Service for legitimate real estate business purposes, including communicating with Leads for whom you hold the necessary consent.

Prohibited use. You must not:

• send unsolicited bulk messages, spam, or any message that violates CASL or other anti-spam law;
• harass, threaten, defame, or send unlawful, deceptive, or harmful content;
• upload content you do not have the right to use, or that infringes a third party's rights;
• attempt to bypass, disable, or interfere with any security or usage feature of the Service;
• scrape, crawl, reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to a third party without our written consent; or
• use the Service to build or train a competing product.

We may suspend or terminate access for any breach of this section, as described in Section 12.

6. Communication terms: SMS, voice calls, and messaging

The Service includes the CloseFlow SMS program, through which an Agent sends SMS messages to their own Leads through a telecommunications provider. The following terms apply to all SMS sent through the CloseFlow SMS program. Consent is collected on an opt-in basis as described in our SMS Consent Policy; providing a phone number alone, for example through an Agent's contact or valuation form, is not consent to receive SMS messages. The disclosure below reflects what a Lead is told when they opt in.

Opt-out requests sent by replying STOP are processed automatically, and the Lead's consent status is updated in the Service. Our handling of mobile information is described in Section 12 of our Privacy Policy.

SMS consent and data sharing

Mobile phone numbers and SMS consent information collected through CloseFlow booking forms and agent-recorded verbal consent are used solely for direct communication between the licensed Ontario REALTOR® and the Lead. This information is not shared with third parties or affiliates for marketing or promotional purposes.

Consent to receive SMS messages is given directly to the Agent through the CloseFlow platform. Mobile opt-in data is never resold, syndicated, or transferred to external marketing partners.

Third-party service providers (Twilio for SMS delivery, Resend for outbound email delivery) process this data solely to fulfil delivery of the messages consented to, under strict data processing agreements. They do not use this data for their own marketing purposes.

Voice calls and call recording

The Service includes click-to-call features that place and, where enabled, receive telephone calls between an Agent and their own Leads through a telecommunications provider (Twilio). When a call is connected, an automated announcement is played to the called party stating that the call may be recorded before the parties are joined. By continuing the call after this announcement, both parties are on notice that the call may be recorded.

• Recordings and any automated transcriptions are stored within the Service and are accessible only to the Agent who placed or received the call, as part of that Lead's communication history.
• The Agent is the party that initiates calls and is responsible for complying with all applicable call-recording and privacy laws, including obtaining any consent required in the jurisdiction of the Lead. CloseFlow provides the recording-notice announcement as a tool; it does not replace the Agent's own legal obligations.
• Calls, recordings, and transcriptions are used solely for direct communication between the licensed Ontario REALTOR® and the Lead, and are never resold, syndicated, or transferred to external marketing partners.
• Carrier-level registration and provider approval may be required before calling features are enabled; until approved, calling features may be inactive while other features remain available.

Our retention and handling of call recordings and transcriptions are described in our Privacy Policy and Data Usage statement.

WhatsApp messaging

The Service allows an Agent to exchange WhatsApp messages with Leads who have provided the required consent, through an approved WhatsApp Business sender. WhatsApp messaging is available for one-to-one conversations in the Inbox; under WhatsApp’s business-messaging rules, a freeform reply can be delivered within 24 hours of the Lead’s most recent WhatsApp message. Bulk or campaign sending over WhatsApp is not offered. WhatsApp messages are subject to the same consent, opt-out, and record-keeping terms that apply to SMS above, together with WhatsApp’s own business-messaging policies.

7. Agent responsibilities

As the party that controls your Lead information and initiates communications, you are responsible to:

• maintain a valid real estate licence and comply with REBBA and your regulator's rules;
• obtain and document the express or implied consent required before adding a Lead to the Service or contacting them;
• comply with CASL, PIPEDA, and all other laws applicable to your communications and your handling of personal information;
• honour opt-out requests promptly, whether received through the automatic STOP keyword or by direct contact from a Lead;
• ensure the accuracy of the information you enter; and
• act as the first point of contact for your Leads' privacy requests, as described in our Privacy Policy.

You acknowledge that, for Lead information, you are the controller and CloseFlow acts as your processor.

8. Lead consent and CASL

CASL requires consent before sending a commercial electronic message. You represent that, for every Lead you contact through the Service, you hold valid express or implied consent, and that you can evidence the source, method, and date of that consent. When you add a Lead or send a message, you attest to holding the required consent. The Service provides tools to record and surface consent status, but it does not replace your legal obligation to obtain and maintain consent.

9. Subscription, fees, and taxes

The Service is offered on a subscription basis. You choose a plan and a billing interval; the subscription renews automatically for successive terms until you cancel. All prices are in Canadian dollars and are set out on our pricing page, which forms part of these Terms.

• Free trial: new accounts begin with a 14-day free trial that does not require a credit card. We do not charge a card during the trial, and we never charge a card you did not enter. When the trial ends, you may choose a plan and add a payment method to continue; if you do not, your account access simply pauses until you subscribe. Your data is retained through the trial and afterwards in accordance with Section 12 and our Data Usage Policy.
• Plans and pricing: we offer three plans - Starter, Professional, and Scale. Standard prices are CA$79, CA$149, and CA$249 per month respectively; an annual interval is billed at ten months' price for twelve months (two months free). A limited founder rate of CA$49, CA$99, and CA$179 per month is available to the first one hundred public subscribers and remains locked for as long as the subscription stays continuously active. Plans include monthly usage allowances (for example market reports, campaigns, AI generations, text and WhatsApp messages, and calls) as shown on the pricing page; allowances reset on the first of each month. Current prices and inclusions are always shown on the pricing page, which controls if it differs from this summary.
• Payment: once you subscribe and add a payment method, we charge the plan fee at the start of each billing period through our payment processor. By subscribing you authorise these recurring charges until you cancel.
• Taxes: fees are exclusive of applicable Harmonised Sales Tax or Goods and Services Tax; Ontario HST at 13% is added at checkout and itemised on your invoice. Into the Flavor Inc. HST/GST registration number: 1001317452RT0001.
• Changing plans: you may upgrade or downgrade at any time from Settings > Billing; changes take effect immediately and any difference is prorated.
• Failed payment: if a payment fails, we may provide a short grace period and retry before suspending the account.
• Price changes: we may change standard prices for future renewal terms with reasonable advance notice; a locked founder rate is not increased while the subscription remains continuously active.
• Cancellation and refunds: you may cancel at any time, effective at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable for partial periods, except where required by law.

10. Intellectual property

The Service, including its software, design, and trademarks, is owned by Into the Flavor Inc. and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

You retain ownership of the content you submit to the Service, including your Lead data and the messages you create. Content generated with the artificial-intelligence tools, once reviewed and adopted by you, is treated as your work product. You grant us the limited rights needed to host, process, and display your content for the purpose of operating the Service.

11. Artificial-intelligence content

The Service includes features that generate draft text using artificial intelligence. These outputs are suggestions only. They may be inaccurate, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing, editing, and approving any artificial-intelligence-generated content before it is sent or published, and you remain solely responsible for the final content of your communications. We do not warrant the accuracy or suitability of any generated output.

11a. Voice Profile Learning

CloseFlow analyzes content you send through the platform (emails, campaigns, blogs, and market reports) to improve your voice profile so that generated drafts sound more like you. This analysis stays within your account and is not shared with other users or third parties. Before content enters your voice profile, personal details that may appear in it (such as names, phone numbers, email addresses, and street addresses) are removed. You may opt out at any time in Settings, Voice & bio, which stops new content from entering your voice profile pool but retains the profile already extracted.

12. Termination

• By you: you may terminate your account at any time through your account settings or by contacting us.
• By us: we may suspend or terminate your access if you breach these Terms, if required by law, or if your continued use poses a risk to the Service or others. Where practical, we will give notice.
• Data export: for 30 days after termination, you may request an export of your data, as described in our Data Usage & Retention Policy.
• Deletion: after the export window, we delete your data on the timeline in Section 9 of the Privacy Policy, subject to legally required retention.

13. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any artificial-intelligence output will be accurate or fit for a particular purpose. The Service depends on third-party providers (including those listed in our Privacy Policy), and interruptions or failures of those providers are outside our control.

14. Limitation of liability

To the fullest extent permitted by law, Into the Flavor Inc. and its directors, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Service.

Our total aggregate liability for all claims relating to the Service will not exceed the amount of fees you paid to us in the 12 months immediately before the event giving rise to the claim. Where you have had the opportunity to review artificial-intelligence output before sending it, we are not liable for the content of that output. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless Into the Flavor Inc. and its directors, officers, and employees from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your breach of these Terms or applicable law; your communications with Leads, including any message sent without the required consent; or your violation of the acceptable-use terms in Section 5.

16. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, power or internet failures, telecommunications or hosting-provider outages, labour disputes, governmental action, or other force-majeure events.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree that the courts of the Province of Ontario have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any right you may have to bring a claim in another forum that cannot be waived by agreement. The parties may agree in writing to resolve a dispute through arbitration as an alternative to litigation.

18. Changes to these terms

We may update these Terms from time to time. When we make a material change, we will update the "Last updated" date above and notify you through an in-application notice, by email, or both, before the change takes effect. Your continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

19. General

• Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
• Entire agreement: these Terms, together with the Privacy Policy and the Data Usage & Retention Policy, are the entire agreement between you and us regarding the Service.
• Waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger, or sale.

20. Contact